Terms of Service

Eligibility & Account Registration

You must be at least 16 years of age to create an account or make a purchase. By using our services, you represent and warrant that you meet this age requirement.

When registering, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your credentials and all activities under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

Products and Pricing

We strive to provide accurate descriptions, images, and sizing information. However, slight variations in color, texture, or appearance may occur due to monitor settings, photography lighting, or manufacturing differences.

• All prices are displayed in the currency shown at checkout and include applicable taxes unless stated otherwise.
• We reserve the right to change prices at any time without prior notice.
• If a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel the order.
• Promotional prices and discount codes are valid only for the specified period and cannot be combined unless explicitly stated.
• All products are subject to availability. We reserve the right to discontinue any product at any time.

Orders and Payment

When you place an order, you are making an offer to purchase the selected products. An order confirmation email does not constitute acceptance — we reserve the right to accept or decline any order.

• Payment is due at the time of purchase via credit/debit cards, digital wallets, or other methods shown at checkout.
• All transactions are processed through secure, PCI-compliant payment processors.
• You represent that you are authorized to use the payment method you provide.
• If payment is declined or fails, your order will not be processed.
• After placing an order, you will receive a confirmation email. We will send a separate shipping confirmation once your order has been dispatched.

Shipping and Delivery

• Shipping options, costs, and estimated delivery times are displayed at checkout.
• Delivery dates are estimates and not guaranteed. Delays may occur due to carrier issues, customs, or unforeseen circumstances.
• Risk of loss and title for products pass to you upon delivery to the carrier.
• You are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses provided by you.
• For international orders, you are responsible for any customs duties, import taxes, or brokerage fees.

Returns, Exchanges, and Refunds

We want you to love your purchase. Please review our Returns & Exchange Policy for detailed information. Key points:

• Items may be returned within 30 days of delivery.
• Items must be unused, unwashed, and in original condition with tags attached.
• Sale items, personalized products, and intimate apparel may not be eligible for return.
• Refunds are processed within 5-10 business days of receiving the returned item.
• Return shipping costs are the customer's responsibility unless the return is due to our error.

Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, software, and design elements, is the property of Lady Aylin & Suitors or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, distribute, or create derivative works from any content on our website.
• Use our trademarks, logos, or branding without prior written consent.
• Scrape, crawl, or use automated tools to extract content from our website.
• Frame or mirror any part of our website on another site or platform.

User Conduct

You agree not to use our website for any unlawful purpose, attempt unauthorized access to our systems, interfere with website operations, submit false or fraudulent information, or impersonate any person or entity.

Limitation of Liability

• Our total liability for any claim shall not exceed the total amount you paid for the specific product(s) giving rise to the claim.
• We are not liable for indirect, incidental, special, consequential, or punitive damages.
• We are not liable for loss of profits, data, goodwill, or business opportunity.
• We are not responsible for delays or failures caused by events beyond our reasonable control.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the applicable jurisdiction. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration or the competent courts of the applicable jurisdiction.

Additional Terms

• Indemnification: You agree to indemnify and hold harmless Lady Aylin & Suitors from any claims arising from your use of our services or violation of these Terms.
• Warranties: We warrant that products will be as described and free from material defects. Our services are provided "as is" without other warranties.
• Severability: If any provision is found invalid, the remaining provisions shall continue in full force.
• Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us.

Contact Us

If you have any questions about these Terms, please contact us:

• Email: support@ladyaylin.com
• Website: Contact Page